Deposits
At Chazza Hair, we are commited to providing exceptional hairstyling services to our valued clients. In order to ensure that appointments are honoured and to manage our schedule effectively, we have implemented the following Deposits Policy. This policy outlines the terms and conditions regarding deposits for appointments with us.
A shortened version without all of the legal gibber-gabber....
We may now, at our discretion, require a deposit from you when you book your appointment.
This will usually only be for high-value appointments, where expensive product must be purchased in advance in order to provide the service you requested.
The cost of the deposit will be either 50% of the total cost of your booking, or the costs of any product required for your appointment, whichever is the greater amount.
Most appointments will not require a deposit, although we've got this in place just incase we need to ask you for one!
Deposits are not always refundable, depending on what services you book with us, although we'll always let you know in a case where it is not refundable.
Cancelling or Rescheduling your appointment will lead to the refunding of your deposit, unless you have been told otherwise.
Deposit Amount
A deposit of 50% of the total appointment cost, or the total cost of any specialist products required to perform the services requested, whichever is the greater, will be required to secure your booking,
Timing of Deposit
The deposit will be required at the time of booking your appointment of at any time it is requested from yourself by us. This deposit is necessary to confirm and reserve your preferred date and time slot for hairstyling services.
Payment Options
Deposits can be made using the following payment method:
Card Payment (Visa, MasterCard, AMEX)
Bank Transfer (BACS)
Although we do accept cash as payment for the final cost of the appointment, due to the remote nature of my business, I'm regretfully unable to accept cash payments for deposits.
Deposit Application
The amount of your deposit will be applied towards the total cost of your hairstyling services on the day of your appointment. The remaining balance will be due upon completion fo your appointment.
Cancellations and Rescheduling
Cancellations
If you need to cancel your appointment, we kindly request that you provide us with at least 48 hours notice. In the event of a cancellation within this notice period, your deposit will be refundable, unless we've purchased product in order to perform the services you specifically requested. If we need to purchase additional products in order to perform the requested services, we'll make you aware at the time of booking - in such a case, your deposit will be non-refundable.
Rescheduling
Should you wish to reschedule your appointment, we require 48 hours notice. Your deposit will be transferred to the new appointment date and time.
No-Show or Late Arrivals
No-Show
If you fail to attend your appointment, or we attend your chosen appointment location and you are not present, we reserve the right to consider it a late cancellation, and your deposit will be forfeited.
Late Arrivals
If you are unable to commence your appointment within 15 minutes of the scheduled time, we reserve the right to consider it a late cancellation, and your deposit will be forefited.
Special Circumstances
In the case of extenuating circumstances that prevent you from honouring your appointment, please contact us as soon as possible. We understand that emergencies can arise, and we will do our best to work with you to accommodate your situation.
Exceptions
The Deposits Policy may not apply to certain promotions, packages, or special events. Please enquire with us for more information.
We appreciate your understanding and cooperation with our Deposits Policy. By adhering to these guidelines, we can continue to provide high-quality hairstyling services and maintain an effeicient schedule for our clients. Thank you for chosing Chazza Hair for your hairstyling needs! 💇🏼♀️
If you have any questions or require further clarification, please do not hesitate to contact us using our Social Media.